Free Shipping by Zone

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  letsinfuse1 · Member · Nov 3, 2020 at 12:13 pm

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  Hi!

  So I am trying to set up free shipping by zones.

  I have set up a zone with all the postcodes I need on a new line, with a * after each one and selected free shipping. Yet, when I try to test it on checkout, the free shipping discount doesn’t apply. I can’t figure out why.

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  letsinfuse1 · Member · Nov 3, 2020 at 12:21 pm

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  staff-ozmodiar · Staff · Nov 3, 2020 at 7:53 pm

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  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org

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  letsinfuse1 · Member · Nov 3, 2020 at 8:56 pm

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  Thank you staff-ozmodiar I am hopeful that it can be resolved by dealing with someone directly.

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  supernovia · Staff · Nov 3, 2020 at 11:56 pm

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  @letsinfuse1, got it. If you are paying a service provider directly, I’d recommend reaching out to them first, particularly if you are using a shipping plugin.

  Good luck!