FTP Log in Details

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  path2leadershipteam · Member · Dec 16, 2020 at 2:03 pm

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  Hi,

  I am trying to find out how to have wordpress send me the FTP username and log in details for a client’s website as they no longer have the original registration email these are apparently sent in.

  Thanks

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  staff-ozmodiar · Staff · Dec 16, 2020 at 5:04 pm

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  Hi,

  WordPress.com does not use FTP access for file uploading. So it sounds like the site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org

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  staff-ozmodiar · Staff · Dec 16, 2020 at 5:05 pm

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  Generally, however, WordPress is not connected to FTP accounts.

  FTP access is something set up by a web host. So you will need to contact the support team for your client’s host in order to get the logins. the WordPress software will not be able to provide it for you.