Functionality Problems
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When I am on my wordpress website, errors are occuring with my theme. I’ve spoken with theme developers and hosting, have done 3 weeks of trouble shooting and am being told it’s a problem with wordpress.
The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com, but it is connected with Jetpack. This site is not linked to my WordPress.com account.
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Hi! I’m sorry you haven’t found help with that!
You are using a DIY copy of WordPress with a different host. While there’s not much we’re able to do on our side, your host may be able to help you through some of the troubleshooting steps here:
https://wordpress.org/support/article/faq-troubleshooting/You mentioned it was your theme, too: if you switch to a different theme, do you get the same errors? That can be a good troubleshooting step.
If you need more help, you’ll also want to use the correct forums for self-managed installations:
https://wordpress.org/support/forums/Or, you’d be welcome to migrate your site to our services once this is resolved, so we can provide direct support going forward. All of our paid plans include hosting, support, maintenance, SSL, and more. You can find our pricing here:
https://wordpress.com/pricingHoping this helps!
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Thank you for your reply.
I have gone through the troubleshooting with both my theme and hosting, and they say it is not an issue on their end.So, here’s the scoop. My “theme options” only show the first tab but won’t load the others. I thought it was a theme issue but I sent them the errors and they said it’s a plugin issue. I deactivated all plugins but I got new errors because the theme requires the use of these plugins to work.
Currently, I am getting errors such as:
Undefined offset: 1 in/home1/chantal/public_html/anxiety-gone.com/wp-content/plugins/js_composer/include/params/loop/loop.phpon line802
[featured_products per_page=”12″ columns=”4″ orderby=”date” order=”ASC”]
If I activate a different theme, I get errors such as:
[thb_gap height=”30″][thb_postgrid_carousel pagination=”true” navigation=”true” source=”size:6|post_type:post” post_ids=”243, 247, 249,33, 261, 263″]
[thb_gap height=”40″]
[thb_postcategory cat=”223″ title=”true”][thb_gap height=”30″][thb_image animation=”animation fade-in” alignment=”center” image=”338″][thb_gap height=”40″]
[thb_postcategory style=”style6″ cat=”54″ item_count=”5″ title=”true”]
[thb_postcategory style=”style6″ cat=”220″ item_count=”5″ title=”true”][thb_postcategory style=”style5″ cat=”33″ title=”true”][thb_gap height=”30″][thb_title title=”Latest Products”][thb_product product_sort=”latest-products” item_count=”5″ columns=”3″][thb_gap height=”30″][thb_title title=”More News”][thb_postgrid pagination=”true” item_count=”8″ source=”size:7|post_type:post”]
I’ve been using the theme I want for years and suddenly, there’s an issue. I have deleted the theme and re-installed it. I deleted wordpress and reinstalled it but when I went to upload my content, none of it would go. So, my hosting restored an old version of my site to get it back.
They’re currently saying it is not a hosting issue and is a problem with WordPress.
My theme is saying it’s not their issue.I literally just want to find out what is going on and what i can do, who to hire, etc. to get it fixed.
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Ok, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Hostgator.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
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