G-suite charge

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  dagnyaldantales · Member · Apr 29, 2018 at 12:08 pm

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  I was charged €48 for the G-suite and I had asked for it to be cancelled earlier in the year. How do I get a refund?

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Apr 29, 2018 at 12:58 pm

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  Hi dagnyaldantales,

  The account you are currently logged in hasn’t purchased any G Suite subscriptions. Which domain did you purchase G Suite for? Please don’t post any transaction details here, your domain is the only information I need for now.

  Thanks!

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  sagasandshorts · Member · Apr 29, 2018 at 3:56 pm

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  dagnyaldantales · Member · Apr 29, 2018 at 3:58 pm

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  Sorry! I realised it was for another domain, but I did ask for that to be canceled too. It’s the what-the-fic.com domain

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  gemmacevans · Member · Apr 29, 2018 at 4:49 pm

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  Hi dagnyaldantales,

  No problem. what-the-fic.com was cancelled several months ago and owned by the sagasandshorts account you posted from above.

  I can see you chatted with one our Happiness Engineers who confirmed they could cancel the G Suite subscription. They asked you confirm a couple of details first, but you did not respond. Therefore the subscription remained active — but I can see you have now cancelled it.

  Please let me know if you have any questions.