Gaining access to Gravatar

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  tarongaventures · Member · Oct 31, 2019 at 11:05 pm

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  To whom it may concern,

  I am unable to change the contact email of another account I have to change the Gravatar user profile image.

  I type in the new email then it tells me that an email has been sent to my new email address but nothing has come through for the past hour. I have double checked that my email address was entered correctly and have also repeated the process a number of times but nothing has changed.

  Could you please advise on next steps, thank you very much.

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  kokkieh · Staff · Nov 1, 2019 at 6:29 am

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  Hi there,

  Please log into the account whose email you’re trying to change, and then open a new support ticket as that account so we can help with this. We cannot help you with email updates on an account if you’re asking for help as a completely different account.

  If you’re unable to log into the correct account at all, please follow our account recovery process here:

  Recover Your Account