Getting a 500 error

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  gktbl · Member · Jul 7, 2021 at 11:18 pm

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  Can’t access my login to admin

  The site I need help with is Thebroad.life. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

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  gktbl · Member · Jul 7, 2021 at 11:24 pm

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  It is hosted by wordpress. not sure why it’s saying it isn’t

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  staff-totoro · Staff · Jul 8, 2021 at 1:46 am

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  Hi there,

  The site Thebroad.life appears to be a self-hosted WordPress (also called “.org”) site hosted on Nexcess Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/Thebroad.life+dns

  To clarify, we are not the only providers of WordPress sites, and other hosting companies also happen to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!