Getting access to an existing account.

  • Unknown's avatar
    rmartlew · Member ·

    I have had nothing but problems ever since I changed my website almost a year ago. To make matters worse I have not had a single inquiry or generated lead from the website.

    The worst of it is all my outgoing e-mails to new addressees are ending up in their Spam or Junk Folders.

    My website and hosting changes were all done by a web designer and I have no login information to my account with WordPress.

    Will upgrading with WordFence solve any of these problems? How do I upgrade when I can’t sign in.

    Robin

    From: WordPress
    Sent: Thursday, January 21, 2021 1:19 PM
    To: (email visible only to moderators and staff)
    Subject: [Wordfence Alert] Problems found on enviropure.ca

    This email was sent from your website ‘Professional Odor, mold, pathogen abatement’ by the Wordfence plugin.
    Wordfence found the following new issues on ‘Professional Odor, mold, pathogen abatement’.
    Alert generated at Thursday 21st of January 2021 at 01:18:56 PM

    See the details of these scan results on your site at: https://enviropure.ca/wp-admin/admin.php?page=WordfenceScan
    Medium Severity Problems:
    * The Plugin ‘Use Any Font’ needs an upgrade (5.11.5 -> 6.0.1).

    Use Any Font | Custom Font Uploader


    NOTE: You are using the free version of Wordfence. Upgrade today:
    • Receive real-time Firewall and Scan engine rule updates for protection as threats emerge
    • Real-time IP Blocklist blocks the most malicious IPs from accessing your site
    • Country blocking
    • IP reputation monitoring
    • Schedule scans to run more frequently and at optimal times
    • Access to Premium Support
    • Discounts for multi-year and multi-license purchases
    Click here to upgrade to Wordfence Premium:
    https://www.wordfence.com/zz2/wordfence-signup/
    No longer an administrator for this site? Click here to stop receiving security alerts.

  • Unknown's avatar
    staartmees · Member ·

    Unfortunately you are in the wrong forum as your site isn’t running on the wordpress.com platform, https://www.whoishostingthis.com/#search=enviropure.ca, but uses the open source wordpress.org. Their support is at https://wordpress.org/support/.
    The only one who can help you in this matter is: your webdesigner or support of your hosting.

  • The topic ‘Getting access to an existing account.’ is closed to new replies.