Getting Critical Error On website

  • Unknown's avatar
    officialstoreela · Member ·

    Hello .
    Greetings.

    I am creating an ecommerce website for myself, and having various plugins installed. Not much but some couple of .
    Using NewStore theme by ThemeFarmer.
    When ever i active woocommerce plugin at my backend i start getting error (There has been a critical error on this website. Please check your site admin email inbox for instructions.) while i click on Custom while editing theme frontend from Live custom feature for the theme. I am not able to make the changes on my frontend in the menus part.
    Kindly help me with the steps to resolve this asap, i am being facing this error from so long. and making me worried.

    Have tried many steps, Disabled the plugins also many times and delete the cookies and so much..

    Kindly get me out of this situation.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Sorry to hear that! As the site isn’t hosted with us, we most likely can’t help much. I’d encourage you to look for the admin email, as that likely has more details in the error. Your host may also have info in their error log.

    Clearing cookies won’t help with this sort of error, but if you’ve discovered (via Health Check) that the error is related to your theme and WooCommerce interacting, that may help; you could check with the theme support or post in the WooCommerce forums.

    Going forward, you’ll also want to use the correct resources for help with the free WordPress code. We have some tips here: https://wordpress.com/support/help-support-options/#word-press-org-support

    WordPress.com uses that free code for our hosting service. We provide support, maintenance, SSL, and more for our users. Once you’ve resolved this issue, if you’d like to move the site to our services so we can be more involved in helping you, let us know. You can find our pricing here:
    https://wordpress.com/pricing

    Hoping this helps!

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