getting domain back when it’s in redemption period

  • Unknown's avatar

    I am desperately trying to figure out how to get my domain name back which I just learned is in a redemption period. What can I do?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
  • Unknown's avatar

    Hi hlalala,

    That’s correct, reclaimingbeauty.com expired on 27th May 2018 and is currently in the redemption period.

    We can still try to recover it but an $80 redemption fee will need to paid in addition to the domain cost. I’ve sent a payment request to the email address on your Account Settings page — you can pay there and I’ll start the recovery process once the payment comes through.

    If you don’t want to pay the fee, you can wait until the domain is released but the process can take 80 days or more and there is no guarantee you will be the first person to register reclaimingbeauty.com again.

    Please let me know if you have any questions.

  • Unknown's avatar

    Thank you! Would you please resend the email request to (email visible only to moderators and staff)

    I have updated the account settings to reflect this email

    I am unable to receive emails at the (email visible only to moderators and staff) email at this time due to this redemption issue.

    Heidi

  • Hi Heidi,

    I have resent the payment request to your updated email address.

  • Unknown's avatar

    Your payment has come through (thanks!) and I’ve contacted our domain registrar. We usually receive a reply in 1-2 business days but I’ll be in touch as soon as we have some news for you.

  • Unknown's avatar

    Good morning. My email briefly worked last night from 5-6pm, and then stopped again. Just checking in to make sure everything is still on track with getting my website and email up again. Thanks.

  • Hi there,

    We’re waiting on our domain provider to restore the domain to our account. Once they do that, we’ll let you know. Hopefully everything will be working in a few hours.

  • Hi @hlalala, it looks like the domain is pointed out to Squarespace at this point, and it’s asking you to work through a verification process. Are you able to log into Squarespace and take care of that now?

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