Getting failed payment messages on our card from wordpress.

  • Unknown's avatar
    techmanagercsc · Member ·

    Hello, recently we received messages from our bank stating that ‘WordPress tried to charge amount of $540’. We checked this account that we created 2 years ago, and we can’t see any previous payments or billing methods. Also in our bank’s history we can see this payment was made twice in January 2019 and December 2019. This month, as I mentioned before, payment was tried two times but failed because the card is expired now. Please help us understand what is the issue, and where those payments are coming from? Maybe they are coming from different account.

  • fstat · Staff ·

    Hi there,

    Please use the form linked below to determine if those charges are associated with WordPress.com or not.

    Why was I charged?

    If the charges are linked to a WordPress.com account you can use this form to contact our Billing team:

    https://wordpress.com/support/contact/?whywasi=charged

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