Getting Help

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  ourtime2thrive · Member · Feb 18, 2019 at 1:34 pm

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  Hello,
  I am trying to decide if I should go this way or with wordpress.org. I read you do not own your domain if you go with wordpress.com, is it true? Does it hurt SEO?
  How does support work (real technical support?), or do I get help ONLY from the community? If yes technical support, is it live chat? Do I get help after 5pm and weekends? What is the response time?
  I have bought courses where they said they offer support, but your lucky to get an email a week latter. I am not good at this stuff, I need real help!
  Thanks

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  staff-doublebassd · Staff · Feb 18, 2019 at 6:54 pm

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  Hi there,

  I am trying to decide if I should go this way or with wordpress.org.

  For a good list of differences between the two, please visit: https://en.support.wordpress.com/com-vs-org/

  I read you do not own your domain if you go with wordpress.com, is it true?

  You will not own your domain no matter where you register it. Officially owning your domain is a expensive, complicated process which is why you have the option of registering them through domain hosts. You are able to create a .wordpress.com URL which allows you to have a site and site URL for free. Most people pay for upgrades, however, because having a custom domain does assist with SEO. The domain initially comes with a plan you purchase: http://wordpress.com/plans

  How does support work (real technical support?), or do I get help ONLY from the community? If yes technical support, is it live chat? Do I get help after 5pm and weekends? What is the response time?

  Once you have purchased a plan, you will have access to live chat support that is available 24 hours a day. Here is link which details are various support options:

  Contact WordPress.com Support

  If our operators are busy, then it may take a few minutes to get someone – or you can feel free to create a ticket and we would reply to you via email usually within 24 hours.

  Hope this helps. Thanks!

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  srobertson3us · Member · Feb 22, 2019 at 1:30 am

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  My wordpress is not working?

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  kokkieh · Staff · Feb 22, 2019 at 5:22 am

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  @srobertson3us,

  Please open your own support request at https://wordpress.com/help/contact, and also include a link to your site and a description of the problem.