Getting HTTP ERROR 500 when trying to access and edit my WP site

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  alexandra396333374 · Member · Jul 30, 2018 at 7:27 pm

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  Hello,

  I keep receiving an error when trying to access and make edits to my website, see here https://cl.ly/081J3X370n2J. Does anyone know what is causing this? How do I get around this?

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  timethief · Member · Jul 30, 2018 at 7:31 pm

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  cl.ly is hosted by Amazon.com, not by wordpress.COM
  Name Servers:
  ns-12.awsdns-01.com
  ns-1383.awsdns-44.org
  ns-1927.awsdns-48.co.uk
  ns-723.awsdns-26.net

  We provide support only for sites hosted on WordPress.COM servers. You are posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/

  For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums. The wordpress.ORG support forum is at http://wordpress.org/support.

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  alexandra396333374 · Member · Jul 30, 2018 at 7:36 pm

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  Thank you for your reply; however, I am asking for support on my wordpress.com website. The cl.ly was a link to show the error message I’m receiving.

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  timethief · Member · Jul 30, 2018 at 7:37 pm

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  We cannot even begin to assist you unless or until you provide the URL of the site referred to. Please post it now.

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  alexandra396333374 · Member · Jul 30, 2018 at 7:38 pm

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  Home

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  timethief · Member · Jul 30, 2018 at 7:39 pm

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  sydkik.com is a wordpress.ORG software install, hosted by GoDaddy.com, not by wordpress.COM
  Name Servers:
  ns40.domaincontrol.com
  ns39.domaincontrol.com

  For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums. The wordpress.ORG support forum is at http://wordpress.org/support.

  The wordpress.ORG support forum is at http://wordpress.org/support.

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  alexandra396333374 · Member · Jul 30, 2018 at 7:40 pm

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  Thank you

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  timethief · Member · Jul 30, 2018 at 7:40 pm

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  You’re welcome and best wishes.