GIF in Media Gallery Doesn’t Work

  • Unknown's avatar
    mattgraffdesign · Member ·

    Whenever I upload a gif to my media gallery (an actual file, not an html link), it’ll say the file type is “image/gif”, but it’s just a static image. I had to move my site to a different host and a gif I uploaded from 5-6 years ago works… but no new gifs uploaded work. Even if I download that working gif and reupload it, it’ll be static.

    It needs to work in the media gallery as I’m adding the image into a FooGallery afterwards… but even when I add it into a page as a single image and have “full size” selected, it doesn’t work. And there’s no “attachment display settings” when you view it in the media gallery either (back when I uploaded the older gif). Only when you try to add it into a post.

    Does wordpress not allow gifs to work anymore unless it’s just a link to another website?

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

  • Unknown's avatar
    mattgraffdesign · Member ·

    Thanks for pointing me in the right direction!

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