Give adequate notice before withdrawing funds

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  janesdaddy · Member · Jan 12, 2012 at 11:47 pm

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  I cancelled my account because you withdrew funds without telling me beforehand. DON’T DO THAT!

  It is trivially easy to send a courtesy e-mail a week before so that a person can prepare themselves for a bank account deduction. I know that my $25 won’t make a difference to you, but I hope WordPress changes the way it does business, because the service is otherwise really good. I just don’t appreciate being blind-sided by financial shenanigans.
  Blog url: http://smallgreenstepsdotcom.wordpress.com/

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  staff-blorbo · Staff · Jan 13, 2012 at 1:31 am

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  Actually, we did send three emails, a month, a week, and three days before the renewal, to the email address on your account.

  Would you please check your spam folder?

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  janesdaddy · Member · Jan 13, 2012 at 4:32 am

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  I’ve kept all of my e-mails going back over five years. My SPAM folder keeps the last 30 days worth of suspected SPAM. There’s nothing from wordpress.com except the original receipt e-mail of 2/8/2011 until the one telling me that the withdrawal had already been made (a full month before the anniversary, by the way).

  It’s a moot point now, since the account is closed. I wish the company well. Like I said before, the service is otherwise really good.