GiveWP Trouble

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  pkexedir · Member · Apr 13, 2021 at 8:08 pm

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  Donors are not able to get past the ‘donate now’ page of GiveWP form. After entering CC information, spinning wheel gets stuck and nothing goes through. Multiple devices tried, cleared cache, confirmed webhook is working. It must be a GiveWP or WP issue. Please help

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  staff-totoro · Staff · Apr 14, 2021 at 2:02 am

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  Hi there,

  I do not see any sites under your @pkexedir WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites.

  Is it possible you created your site under a different login?  Is it the case that you are using another provider like GoDaddy, Bluehost, Hostgator, etc. instead? What is the URL of the site you are needing help with?

  Happy to check in our system so we can take a closer look.

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  pkexedir · Member · Apr 14, 2021 at 4:49 pm

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  pranakriya.com is site and Siteground the host – thanks

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  staff-blorbo · Staff · Apr 14, 2021 at 6:08 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, you can find support for GiveWP at https://wordpress.org/support/plugin/give/