Google authenticator App deleted from phone

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  naijaobserver · Member · Aug 2, 2014 at 6:19 am

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  Hi,

  I accidentally deleted my google authenticator app from my phone, now I don’t have access to do some major changes on the blog, it requires the authenticator password. I can still log in via the wordpress.com application password I have, but I can’t do any major changes in settings. Please who can help with how to recover an account with two-step authentication. Blog is naijaobserver.wordpress.com

  Thank you

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Aug 4, 2014 at 2:09 am

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  The account you are logging in from is the owner of that site. As you are able to post here, you should be able to access:

  https://wordpress.com/settings/security/

  That page will let you turn off two-step until you are able to get your phone sorted out.

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  naijaobserver · Member · Aug 4, 2014 at 5:25 am

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  Hello Rootjosh, I can’t log in from there, this is the message I get once I go to settings/security – “For security reasons, you can only edit user settings while logged in with a Two Step Authentication code.

  Please logout, then log back in with your Master Password and authentication code to continue.”

  I have my master password but can’t get the authentication code. Pls kindly help anyway possible

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  staff-ozmodiar · Staff · Aug 4, 2014 at 3:13 pm

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  Ah…hmmm.

  In this situation, I think your best bet is to try the account recovery process here:

  https://wordpress.com/wp-login.php?action=recovery

  Due to the private nature of information required for account recovery and the public nature of these forums, we cannot help with account recovery here.

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  naijaobserver · Member · Aug 4, 2014 at 5:42 pm

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  Thank you josh, will do so.

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  staff-ozmodiar · Staff · Aug 5, 2014 at 5:34 am

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  Happy to help. Best of luck.