Google Authenticator on Android – Has never worked for me

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  alanferdman · Member · Jul 23, 2014 at 5:24 pm

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  Hello,

  I must have done something wrong when first setting this up. I don’t know / can’t disable and restart this process. The codes are never accepted but are generated? I must confess I was a bit confused having never used this approach. Can somebody explain how to disable ? and attempt to reinstate. At present I can only login by using the sms text option. Thanks in advance.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 24, 2014 at 1:44 am

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  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  alanferdman · Member · Jul 24, 2014 at 8:34 am

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  Ok, thanks it would be good to fix it although not urgent. Thanks again.

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  shawnajroberts · Member · Jul 24, 2014 at 6:39 pm

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  Hi there!

  We have directions for disabling two factor authentication here:

  Enable Two-Step Authentication

  You’ll find the steps to re-enable it in that same document.

  Let me know if I can help with anything else!

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  alanferdman · Member · Jul 24, 2014 at 8:17 pm

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  Hello,

  Getting a bit frustrated now. I can’t disable, I’ve got what I thought was a set of backup codes, I’ve tried two and they don’t let me disable. This is a bit like never checking a ‘backup’ until you need it. Sorry but don’t know how to disable the two step process that didn’t work in the first place.

  Can a code be sent by SMS to enable me to carry out the disabling?

  Thanks again.

  Alan

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  shawnajroberts · Member · Jul 24, 2014 at 10:19 pm

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  Hi there!

  I’m sorry you’re having trouble with this. I’ll email you a single use code to disable the two step authentication with. Please check the email address that’s associated with this account.