Google Stories Editing Problem
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I am having some problems with the editing on Google Web Stories. I was trying to use the templates. For the cover, I made changes to the color and animation and on the preview it shows the changes, but when I publish it, it just uses the original unedited template.
Also, when I tried to use the section templates and edit them, it will let me edit one section, but then it won’t let me click out of the section or edit any other part. It will get stuck and then I have to exit the page and none of the work is saved. I tried re-loading the page and reopening it, but it still has the same problem. How can I troubleshoot these issues? -
I don’t see any WordPress.com sites under your account here.
What is the URL of the site with the problem?
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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