Gravatar Login time out

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  jdwampuscat · Member · May 15, 2017 at 6:21 pm

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  I’m trying to change my Gravatar image, but it times out when trying to connect.
  I’ve tried with two different browsers, so it’s not that.
  I can see my current image, and I can go to the main page. It’s only when I try to log in that I get the time out.

  Is anyone else having this issue? What should I do?

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · May 16, 2017 at 10:39 am

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  Hi there,

  It’s only when I try to log in that I get the time out.

  So you’re not even able to get to the screen where you upload an image? Are you getting a specific error message when trying to log in? If so, please paste that here for me.

  Can you please try following these steps:

  1) clear your browser cache and cookies

  2) for good measure, disconnect your modem/router from the power for a few seconds to reset it

  3) log into your WordPress.com account

  4) go to Gravatar.com and try logging in again.

  Let me know if it still times out, and with what error message.

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  jdwampuscat · Member · May 16, 2017 at 7:47 pm

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  I switched to a mobile hotspot internet connection instead of my primary internet router and it worked. There must be a timeout problem with my ISP.

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  kokkieh · Staff · May 17, 2017 at 7:07 am

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  That sounds like a 500 error, then. Those are usually temporary, and should go away with subsequent refreshes. If it persists, please contact your ISP so they can also check on their end.