Gsuite Billing Failure

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  carolineeb11973342 · Member · Nov 24, 2020 at 1:27 pm

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  Hello,

  I keep receiving an email from Google saying billing failure for my Gsuite but my credit card info is up to date. It tells me I need to contact WordPress for this.

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  staff-mckluskey · Staff · Nov 24, 2020 at 2:45 pm

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  Hi there!

  You are logged in as carolineeb11973342 and there are no paid subscriptions under this account.
  What is the domain for which you set up the custom email?
  It is likely associated with another account (different email address) and you will be able to update your credit card once you log into the correct one.

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  topknotlivingblog · Member · Nov 25, 2020 at 5:30 am

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  Thanks for your response!

  This is the account that I have my email set up for. Its topknot living.blog.
  The cc information is updated here so I’m not sure why I’m receiving the email.

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  fstat · Staff · Nov 25, 2020 at 7:04 am

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  Hi there,

  I see that you already resolved your issue through our live chat support. Therefore I’m closing this thread.