Guided Transfer
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Hi! I really need to do a guided transfer without reverting back to a “free” theme. The site is for a restaurant and is actually live and has been for a while. I would like to move the site over to .org, but would rather not change back to a free theme, as patrons are constantly seeing the site now.
Can I please get some help with this?
The blog I need help with is: (visible only to logged in users)
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Hi there,
Premium themes can’t be transferred to a self-hosted WordPress site as part of the Guided Transfer process. Because of how the Guided Transfer works, you’ll need to switch to a free theme first. You can read more about the process here: Guided Transfer
If that isn’t an option for you, you might want to export your content and move it over to the self-hosted site yourself. We have a guide for moving your blog here: Moving a Blog
Please let me know if you have any questions about that. :)
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Hi Rachel! Thanks for getting back to me! I would like to just pay to do the guided transfer, as I am unaware of how to export and import content across two hosts.
Can i switch to a free theme and hire someone to do a guided transfer?
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Sure thing! Once you switch to a free theme, you can go to the Store page in the site’s dashboard and purchase the Guided Transfer there. Our transfer team will get in touch via email at that point to schedule the transfer.
Just let me know if I can do anything more to help with that.
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ok and how long will the page have to be parked at the free domain before it is transferred to .org?
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The time between when you purchase the Guided Transfer and when it’s done depends on our transfer team’s current schedule (that is, how many other sites are already scheduled for transfer). Our transfer team will be able to tell you more about that and schedule the transfer for you after it’s purchased.
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Hi Rachel,
I reverted my old theme to a free theme and purchased the guided transfer over a week ago. I have heard nothing since…
After I purchased it, it gave me an assortment of three hosts to select from, none of which were GoDaddy, which is the host I use for http://www.Industrytavern.com. I have purchased a Guided Transfer before for a site that was hosted in GoDaddy and had no issues.
I really need to get this resolved, as the site is frequently visited.
Can you help please?
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Hi there,
I see that one of our Guided Transfer team members emailed you about this on May 21. Could you check your email’s spam or junk folder for an email from us? The Guided Transfer team can provide further details and assistance with that.
If you don’t find that email, please let me know and I can ask them to resend it.
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Thanks for letting me know. I’ve asked our Guided Transfer team to send you another email (to the email address listed in your account settings) — I also mentioned your concerns about the hosting service. Please watch for that email, and if you use Gmail please check your Social and Promotions tabs as well as the spam folder in case the email ends up there.
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I haven’t received any emails to any link attached to the website… I check all of Industry Tavern’s emails and my personal email. Is there anyway to have some reach out to my company email: (email visible only to moderators and staff).
I really have to get this going. thanks!
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Hi there, I checked with our Guided Transfer team and I see that you’ve been able to get in touch with them. They should be able to answer any other questions you have about the process, but please let me know if I can do anything more to help. :)
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Hey Rachel,
Yes, it was in me “social” folder, good call! I think we have it figured out now. I appreciate all your help, thanks!
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