Hacked our website
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Hello, I’m sending this request from another account because the official account ‘(email visible only to moderators and staff)’ was deleted and we lost our WordPress page http://www.ghihornos.com.
Our company has been hacked and I would like to know if there is anything I can do with WordPress to recover
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
With that said, carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.
Your hosting provider’s support team may also be able to assist.
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We did have the site via WordPress.com the Hackers removed our page and moved it to another place.
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There’s no record of ghihornos.com ever being registered or hosted here, and it is a self-hosted WordPress.org site, which we really can’t help with here.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
With that said, carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.
Your hosting provider’s support team may also be able to assist.
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