Has anyone been charged by Hexweb via WordPress?
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I was experimenting with WordPress and the AI feature. I have not paid for anything since I was just trying it out. Yesterday, I saw a charge for Hexweb for $26. I don’t know what Hexweb is. I don’t recall subscribing to anything they offer. They call themselves a “WordPress Web Design & Development Agency”. I was wondering if this had something to do with WordPress’s free AI trial, but I never gave anyone my credit card information.
I went to their website to see if I could find out what this is about, and there is nothing that indicates that you can access an account on their website. I never received an email from them to say they were charging me or that I subscribed to something.
Does anyone have advice about this?
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That does not sound like something directly related to WordPress.com’s free AI features.
WordPress.com itself would normally bill under names connected to WordPress.com, and you would typically receive:
– a purchase confirmation email,- an invoice/receipt,
– and see the purchase listed under your WordPress.com account purchases.
If you never entered payment information into a third-party service and suddenly received a charge from “Hexweb,” I would treat this cautiously until you can confirm what it is.A few things I’d recommend:
1. Check your bank/credit card statement carefully to see: – the exact merchant name, – whether it is pending or completed, – and if there is any contact information attached.
2. Search your email (including spam/junk folders) for: – “Hexweb” – “invoice” – “subscription” – “WordPress” – “receipt”
3. Verify whether you may have accidentally signed up for a hosting, theme, SEO, AI, or website service during testing.
4. Log into your WordPress.com account and check: – Purchases – Billing History – Connected services
5. If you genuinely do not recognize the charge:
– contact your bank/card provider immediately,
– ask them to investigate the transaction,
– and consider freezing/replacing the card if necessary.
Since you mentioned never providing card details directly, it’s possible the charge may have originated from:
– a saved payment method elsewhere,
– a third-party checkout,
– or an unauthorized transaction unrelated to WordPress.com itself.
I would not assume this is connected to the free AI trial unless you can confirm the charge appears inside your official WordPress.com billing history.
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Hi @trelawneydawn!
I can confirm that if you were only experimenting with the AI website builder and did not upgrade to a paid plan or purchase any other subscription, there would not be any charges associated with your WordPress.com site.
I’ve also taken a look on my end, and I don’t see any purchases associated with your WordPress.com account.
Thank you as well for the information you shared @guduvhenio. If this is a charge you don’t recognize or believe you did not authorize, I would also recommend contacting your bank for further assistance.
Please let us know if you have any more questions!
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