have account, cannot sign in

  • Unknown's avatar
    helenpcherry · Member ·

    i am a current customer and i cannot get signed into my account. the email you sent did not go to any account i have. i was trying to fill out the firm and was trying to find the go daddy authorization number. i have a repair ticket:
    Just confirming that we received your request. We’re on it!

    You should receive a response within 24 hours. Your Ticket ID is WPPS-292.
    i need to change the email address and be able to sign in.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-blorbo · Staff ·

    That ticket ID doesn’t match anything in our system.

    What is the URL of the site you’re trying to access?

    NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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