Haven't got the refund.

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  kaiwalyag · Member · Feb 17, 2017 at 6:00 pm

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  I’ve asked for refund. In my billing history it’s showing that it’s been refunded, but i haven’t got my amount back in my bank account.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Feb 17, 2017 at 6:03 pm

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  Hi there,

  Are you referring to the refund back on 11/15/16? Our records show that the refund was processed a while ago. Let me know if you are referring to a different upgrade. If so, I do not see it under the account that you are contacting us from.

  Let me know if you have any questions.

  Thanks!

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  kaiwalyag · Member · Feb 23, 2017 at 5:49 pm

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  oh yes! I’m talking about that. I’ve been told that it will show up in my bank account statements but till now it has not. It’s been 2 months now. Looking forward for your co-operation.

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  staff-doublebassd · Staff · Feb 23, 2017 at 6:59 pm

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  I checked our records again and it shows that the funds were released on 11/15 We no longer have them. If you can, touch base with your bank and make sure that they have no record of processing a $13 from us around that time. I’ll check with out payments team to make sure nothing went wrong on our end.

  Thanks!