Having issues with recovery of my account

  • Unknown's avatar
    fmerchant1982 · Member ·

    buildadc.com
    I don’t know which email or username I linked this domain too. The domain is currently sitting at iPage. I need to start building this site and accessing wordpress. How can I do so if I don’t remember the username or email linked to it?

  • staff-totoro · Staff ·

    Hi there,

    The site buildadc.com appears to be a self-hosted WordPress (also called “.org”) site hosted on iPage Web Hosting, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/buildadc.com+dns

    To clarify, we are not the only providers of WordPress sites, and iPage also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    However, the good news is that as long as you have access to the server control panel through the iPage, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

    You can ask iPage support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

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