having trouble enabling the Jet Pack features

• 

  timlapaglia · Member · Dec 19, 2012 at 9:19 pm

  • Copy link
  • Add topic to favorites

  I keep getting this error:

  Your Jetpack has a glitch. Something went wrong that’s never supposed to happen. Guess you’re just lucky: secrets_mismatch
  Try connecting again.

  Error Details: The registration secrets sent by your site do not match the ones the Jetpack server has on record.

  Any possible fixes for this, I tired removing it and re-installing the plugin, same result

  The blog I need help with is: (visible only to logged in users)

• 

  kathrynwp · Staff · Dec 20, 2012 at 4:21 pm

  • Copy link

  Hi there – is your site running W3 Total Cache? If so, could you please try deactivating it and seeing if the problem goes away?

  What is the URL of your site?

• 

  timlapaglia · Member · Dec 20, 2012 at 5:22 pm

  • Copy link

  I still in preview mode of the site: http://toxicfastpitch.com.previewdns.com/

  I am using WordPress Version 3.5, I’m not sure how to deactivating it works, This is first website project with WordPress So I’m learning as I go.

• 

  kathrynwp · Staff · Dec 20, 2012 at 5:39 pm

  • Copy link

  Could you please try deactivating all your plugins and seeing if the error goes away? If it does, then reactivate each one-by-one and try Jetpack after each reactivation to find the culprit. To deactivate your plugins go to the Plugins overview page.

  Here’s some information on how to manage plugins:

  http://codex.wordpress.org/Managing_Plugins