Header and Footer are suddenly uneditable

  • Unknown's avatar
    louismorelart · Member ·

    I have no clue what has happened, but one day I was able to edit the header and footer for the site I’m creating from the dashboard and then the next day I was unable to edit anything. I can’t even go through the menu options to view or edit anything, and I can’t even edit my websites theme. I have tried deactivating and reversing plugins/other changes, but nothing seems to be working. Any ideas on what could be causing this issue??

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • staff-mckluskey · Staff ·

    Hi there!

    I’m afraid we won’t be able to help you here as your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
    https://wordpress.com/support/com-vs-org/.

    You can look for help at the community forums here: https://wordpress.org/support/forums/.

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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