HELP

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  alexleon5737 · Member · Aug 23, 2022 at 5:01 pm

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  My page is not working and I cant figure out why. Can anyone help me with this

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Aug 24, 2022 at 2:32 pm

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  Hi,

  I see that your Premium plan recently expired, and this caused your domain leontransportation.com to be disconnected. That’s why your site is not loading.

  To be able to connect your domain and make it your site’s primary address, you have to upgrade to one of our plans.

  If you have any other questions, just let me know, and I’ll be happy to help.

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  alexleon5737 · Member · Aug 24, 2022 at 9:01 pm

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  This is what it is showing me down below this sentence.

  leontransportation.com is pending transfer and can’t be connected to WordPress.com right now.

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  alexleon5737 · Member · Aug 24, 2022 at 9:30 pm

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  I just purchased a new plan and it is still telling me that I havent purhcased one. and that it is pending a tranfer. This is super frustrating is there any way someone could call and guide me through this.

  Let me know.

  Thank you

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  staff-totoro · Staff · Aug 24, 2022 at 11:45 pm

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  Hi there,

  I do not see the domain leontransportation.com under your @alexleon5737 WordPress.com account when I check on our end. I do see that you have the domain leon-transportation.com under this account, which is similar spelling but not the same domain. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? I can confirm that leontransportation.com is registered at WordPress.com but is under a different account and not your @alexleon5737 login.

  If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase of any upgrades on leontransportationdotcom.wordpress.com, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Hope this helps point you in the right direction!