Help
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Hi,
I used the Envo Online Store template. The website is already with the client. He has the data from the Store Manager. He called me because when he try to put a photo (on a product), when he click on the gallery, there is no normal option to add a photo. And then when he tries to write a text in the description, what he writes appears in white, he can only see it when he double-clicks and the text is selected in blue.
Could it be a question with the template? Or is it wordpress?
Because everything works on my computer. Is this a ‘Store Manager’ problem?
I will send the data:
Thank you very much!
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Hi there,
If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:
https://woocommerce.com/my-account/create-a-ticket/
But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:
https://wordpress.org/support/plugin/woocommerce
These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:
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