Help!

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  scottschanaker · Member · Jan 28, 2021 at 7:13 am

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  I need to speak with someone regarding my account.

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  staartmees · Member · Jan 28, 2021 at 7:42 am

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  Wordpress.com doesn’t have phone support. If you have a paid wordpress.com plan you are entitled to email and live chat support. Otherwise you can get help in this public forum.

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  scottschanaker · Member · Jan 28, 2021 at 7:49 am

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  It appears my account has been deactivated. Who do I talk to about where to
  address this?

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  staff-mckluskey · Staff · Jan 28, 2021 at 12:14 pm

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  Hi @scottschanaker,

  Which account/site exactly are you referring to?

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  scottschanaker · Member · Jan 28, 2021 at 5:48 pm

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  my account is exitedgeworks.com

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  staff-blorbo · Staff · Jan 28, 2021 at 6:06 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with MediaTemple.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  scottschanaker · Member · Jan 28, 2021 at 8:29 pm

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  Thank you. FYI I received a number of spam emails like below. Glad i did not click on the link. :)

  Scott

  —– Original Message —–
  From: (email visible only to moderators and staff)
  To:<(email visible only to moderators and staff)>
  Cc:
  Sent:Fri, 8 Jan 2021 13:27:18 +0000
  Subject:EXIT Edgeworks “exitedgeworks.com”

  From: Gene Sawtell <(email visible only to moderators and staff)>
  Subject: exitedgeworks.com

  Message Body:
  DOMAIN SERVICES EXPIRATION NOTICE FOR exitedgeworks.com

  Domain Notice Expiry ON: Jan 08, 2021

  We have actually not obtained a payment from you.
  We have actually attempted to email you yet were not able to contact you.

  See: https://cutt.ly/bjj36ex

  For info and to post a discretionary payment for your domain website services.

  010820210640483753688578798exitedgeworks.com

  —
  This e-mail was sent from a contact form on EXIT Edgeworks (http://exitedgeworks.com)

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  supernovia · Staff · Jan 28, 2021 at 8:33 pm

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  I’d check in with GoDaddy (the registrar) to see if those are legitimate, or just log in through them directly to manage your account. Good luck!