help

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  portlandkinktherapy · Member · Feb 5, 2021 at 6:52 pm

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  I have two wordpress sites. I somehow managed to lose my passcode and get locked out of my new direction counseling admin page and I can’t get back in and don’t know anything about hacking anything. Can you help me? I can’t contact you through my other site because I can’t get into it.

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  staff-mckluskey · Staff · Feb 6, 2021 at 11:50 am

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  Hi there!

  What is the address of that site you’re trying to access?

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  portlandkinktherapy · Member · Feb 6, 2021 at 6:49 pm

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  http://www.newdirectioncounseling.org

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  staff-blorbo · Staff · Feb 7, 2021 at 7:21 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And, they have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.