help

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  kylie3989 · Member · Sep 17, 2021 at 11:11 am

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  i can get logged bk in to the sight above . if i could have some help id muchly appreciate it . i was set up on wordpress by another company any they have been useless at any kind of help , id like to cut out the middle man and get it sorted please.

  kind regards kylie sawkins

  Site: https://kylie-creation.co.uk/wp-login.php.
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Sep 17, 2021 at 6:24 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/