Help! All my data gone
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Hi, my hosting site expired and didn’t renew on time. I understand the lack of access to the site but why am I not able to access my WordPress dashboard with all my history & info. My domain is not expired. Please help! I need all my woocommece data
The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.
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Hi,
If your hosting expired, then your data is likely gone. The WordPress dashboard that you were accessing was part of what was installed on that hosting server. I would encourage you to contact your former host and see if that data still exists and if there is an opportunity to purchase hosting again and recover it.
Here’s a bit more info on WordPress vs WordPress.com.
There are two things commonly called “WordPress”.
1. WordPress the free open-source site building software from WordPress.org (this is what you used to build your website).
2. WordPress.com, a web host for sites using WordPress software.
The two are related, but completely separate entities. Please read this page for more info on how they are related:
As a completely volunteer based organization offering a free product, WordPress (the open-source software) does not have a phone number, an office, or a support team. Questions are often answered in their forums by helpful community members.
https://wordpress.org/support/forums/
WordPress.com (which you have reached) is a business and does have a support team. But we can only assist with sites that are hosted on our servers. We cannot help with sites hosted elsewhere but built with the WordPress open-source software.
Does that make sense? Let us know if not or if you have further questions.
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