Help canceling and getting a refund

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  ashleyramon88gmailcom · Member · Aug 10, 2021 at 11:11 am

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  Hi! I missed the renewal email and I’d like to cancel and get a refund. The charge isn’t showing up in my account purchases page so I’m unable to resolve this myself.. Your help is so appreciated. Thank you!

  Site: https://ashleyramoncom.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  staff-totoro · Staff · Aug 10, 2021 at 5:07 pm

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  Hi there,

  I do not see any upgrades under your @ashleyramon88gmailcom WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.