Help – can't access my website
-
I was updating wordpress on my website and suddenly the site went blank and now I cannot access it.
The only thing I get is this messag: Your theme has successfully been activated! Next step: please validate your license by entering your email and license key here:
When I click on the license activation link nothing happens.
I really hope that someone can help – it’s rather urgent.
Thank you so so much in advance.
The blog I need help with is: (visible only to logged in users)
-
Hi there,
You are using Divi on your site, yes? Divi is a 3rd party theme created by a company we are not associated with, so we’re not able to help directly.
To get assistance with the activation link you would need to contact your theme vendor (Divi) for help.
Your other option is to restore your site from a backup that was taken before the problem popped up. You can find info on how to do that here: https://wordpress.com/support/restore/#restoring-from-a-backup
-
I forgot to mention that this is the support forum for our free sites, but your Business Yearly Plan upgrade includes priority live chat support that you can access 24 hours a day (except major holidays)
With this in mind you are encouraged to reach out to us here, and we can take a closer look at your issue in realtime. No need to wait for a reply in the forums: https://wordpress.com/help/contact
- The topic ‘Help – can't access my website’ is closed to new replies.
WordPress.com Forums 