Help! Domain mistake now not getting emails

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  mctcwirral · Member · Mar 19, 2019 at 10:41 am

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  I asked a question via WordPress help re email forwarding, and was told to delete an DX record on my Domains page, which i wasn’t sure about doing, but i did it and now we’re not getting any emails to our outlook account. I’ve tried just adding it back in but says it doesn’t exist any more. I don’t really understand any of this stuff bar website editing, so I’m panic stricken I’ve done something I can’t retrieve. I’ve sent a help ticket to WordPress but does anyone have any ideas or reassurance I’ve not made a huge mistake. Replies to us are going to a trustee who isn’t forwarding emails which is what i’m trying to change!
  Thanks.

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  kokkieh · Staff · Mar 20, 2019 at 9:46 am

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  Hi there,

  Please don’t open multiple support requests. Doing that makes it harder for us to help you, and makes it take longer for you to get a reply.

  On 11 March we replied to your support ticket and explained you need to delete the MX record for outlook mail on your site if you want to set up email forwarding instead. It’s not possible to use more than one email provider on a domain at a time, so the presence of that record prevents our own email forwarding from working.

  You never replied to that support ticket, but our logs show you removed that record two days ago, then added it back again yesterday, so it’s not clear what you actually want here.

  If you want to use WordPress.com email forwarding, go to My Site ->Domains again and delete that MX record. That will allow you to set up a forwarding address as explained in https://en.support.wordpress.com/email-forwarding/ This will cause any email you have set up @mctcwirral.org.uk with Outlook to stop working, as you cannot have WordPress.com email forwarding and Outlook email no your domain at the same time.

  If that’s not what you want, please tell us exactly what you are trying to do so we can help. If you’re trying to set up a different email address @mctcwirral.org.uk, still at outlook, then you need to contact their support instead, as that’s something that needs to be done with them and has nothing to do with the Email Forwarding feature on WordPress.com.