HELP! I am locked out from my domain manager
-
Hi,
I am trying to make DNS changes and when I reach the Customer # and password page to enter my domain manager it says that this account is locked. Please can somebody help me to reset my domain manager account so that I can access it.
Thank you
-
Have you tried resetting your password via Store -> Domains? Choose “Make changes to DNS” from the drop-down menu.
Also, what sort of changes are you trying to make?
-
Hi Thanks for the reply.
Yes I have tried to save a new password multiple times via store–> domain as you mentioned. After I save the new password, I reselect “changes to DNS” from the drop down menu and I click on “manage your domains”. I then reach the Customer # and password page which includes a security code. I enter my Customer #, password and security code and then I get a note in Red saying “This account is locked. Please contact Customer Service.”
I need to change DNS has I want to change host. No sure if that is the correct way to go, but the fact is that I cannot access my Domain manager account and limits me.
Please help me as I have been trying already for the last couple of days.
Thank you
-
Ok, I’ll need to reset your password myself to try this, so let’s continue via email past this point.
You should receive an email sent to the address on your account shortly.
-
-
-
Hi again,
I have contacted Wild West and this is what they told me:
“Thank you for contacting our Support team.
Please be aware that Wild West Domains is a parent Registrar for multiple companies, such as WordPress.com, who offer Domain Registration Services. To clarify, Wild West Domains would not have access to any accounts set up through WordPress.com.
You will need to contact the correct company WordPress at http://en.support.wordpress.com/contact/ for assistance with any domains registered through their service. I apologize for any inconvenience this may cause.
Please contact us if you need further assistance.
Regards,
John G
Support
Wild West Domains -
macmanx could you try to change my DNS with password you gave me so you can see the problem. I keep on getting the same message “This account is locked. Please contact Customer Service.” I am getting a little frustrated as I cannot upload my other host.
Thank you
-
-
Thank you macmanx, appreciate your help on this as I have been locked out for more than three days and need to update my blog with my new host. Thank you.
-
I have contacted Wild West Domains on your behalf and am waiting to hear back. If they tell me to contact myself, we’re in trouble. :)
-
HA that would be funny!! thanks for your help. I really hope they can unlock or reset my account. Otherwise I don’t know what else to do. Thanks for letting me know!
-
-
They have finally unlocked your account!
Your account was previously locked due to several failed login attempts.
Please try the password that I sent you in the email. If it doesn’t work, let me know.
-
Hey MacManx, it works!!!!!!!!!!!!!!!!!!!!!!!!!!!! a big THANK YOU!!! I originally put the password you sent me via email yesterday, but remembered that I saved another one yesterday. So I saved a new one now and I am in the domain manager!!!! This is great!! thanks for your help, will make sure not to make the same mistake again!!!! Take care and thanks again for your time and help!!!!
-
- The topic ‘HELP! I am locked out from my domain manager’ is closed to new replies.
WordPress.com Forums 