HELP!!! Lock Out with a Internal Server Error

  • Unknown's avatar
    albertlaw112 · Member ·

    Dear Word Press: I receive this message : Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. My account is : http://sampleofficial.chihhe.com. I have no idea how to continue please help?

  • Unknown's avatar
    weatwork1 · Member ·

    Hey there
    An internal server error can have a number of different reasons and thus several ways to try and solve it.
    1. Check .htaccess
    The .htaccess file contains important directives for the server, such as the rewrite rules that enable pretty permalinks. It can get corrupted by accident and then cause this error. To check whether that is the reason, access your server via FTP and find the file in your root directory. After you have found it, right click and rename the file to something like .htaccess_old and try reloading your site.
    If that fixed the issue, all that’s left for you to do is log into your site and save your permalink structure (under Settings > Permalinks). This will generate a fresh .htaccess file.
    2. Increase the PHP memory limit
    Internal server errors can also be caused by insufficient memory. In that case, you need to increase the limit of the available memory, which happens inside wp-config.php.To do so, open the file via FTP and add the following line:
    define(‘WP_MEMORY_LIMIT’, ’64M’).
    This will increase the memory limit to 64MB (you can also set it to 128MB or 256MB if necessary).
    3. Deactivate all plugins
    To solve it, the best idea is to deactivate all plugins and then reactivate them one by one until you have found the culprit. If you don’t have access to the admin area (which can happen), you can deactivate all plugins by renaming the plugin folder inside wp-content via FTP.
    4. Re-upload WordPress core files
    Another possible cause of a server error is are core files that have been corrupted. You can fix this by downloading the latest version of WordPress and replacing the wp-admin and wp-includes folder of your existing installation with the ones you just downloaded.
    5. Talk to your host
    Should none of the above solve the issue, there might be something wrong with the server itself. In that case, it’s time to talk to your provider so they can fix it on their side.
    Let me know how it went. Thanks

  • The topic ‘HELP!!! Lock Out with a Internal Server Error’ is closed to new replies.