Help Logging in

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  helloroblewisdesign · Member · Jan 16, 2021 at 11:24 pm

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  I’m helping a client with accessing their wordpress admin panel.

  Unfortunately the client has updated emails and doesn’t have access to the emails they used to sign up with. Furthermore, using the account recover panel ( https://wordpress.com/wp-login.php?action=recovery ) , he doesn’t have the information required for proof of ownership.

  Is there any way to contact a wordpress support person directly to resolve this issue?

  Cheers

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  staartmees · Member · Jan 17, 2021 at 4:38 am

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  What is the URL of that site?

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  staff-mckluskey · Staff · Jan 18, 2021 at 9:33 am

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  Hi there!

  If the site is hosted on WordPress.com and your client does not have any of the proof of ownership mentioned on the page below, I’m afraid they won’t be able to regain access to the account:

  https://wordpress.com/support/account-recovery/.

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  helloroblewisdesign · Member · Jan 19, 2021 at 6:21 pm

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  The URL is http://dickeybird.com/

  Thanks for the response, we’ll have a deeper look for some account recovery information

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  staff-ozmodiar · Staff · Jan 19, 2021 at 8:25 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.

  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org