Help! My account has been closed

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  musiquedespetits · Member · Feb 27, 2020 at 10:33 am

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  Hello
  I can’t login anymore to my account grand8, it looks like if it had been deleted : id or email not recognized.
  Can you help me please ?
  I’m now writing through another account to be able to post on the forum.
  Thanks

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Feb 27, 2020 at 12:54 pm

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  Hi there, for help with account recovery, please use the form at https://en.support.wordpress.com/account-recovery/ and give as much information as you can, including the email address (even if defunct) associated with the other account.

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  staartmees · Member · Feb 27, 2020 at 1:08 pm

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  your account grand8 is still up and running for me, https://en.forums.wordpress.com/users/grand8/

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  ensemblegrand8 · Member · Feb 27, 2020 at 1:38 pm

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  Actually you’re right, I now understand my account is running.
  But my website content is like erased. http://www.grand8.org
  And I haven’t done anything for that…

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  staartmees · Member · Feb 27, 2020 at 2:18 pm

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  Your site is not running on the wordpress.com platform – https://www.whoishostingthis.com/#search=grand8.org – but uses the open source wordpress.org.
  It seems your site has been reinstalled. Best would be to contact your hosting and ask them what went wrong.

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  staff-zinnia · Staff · Feb 28, 2020 at 1:09 pm

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  Marked this thread as resolved.

  We aren’t able to assist with account recovery in the forums. You’ll need to use the form provided by justjennifer.

  We do not provide support for the WordPress.org open source software. Help with that comes from https://wordpress.org/support/forums/