Help need to find out what account was associated to my website

  • Unknown's avatar
    djmiguelpro · Member ·

    Hello I just switched to name hero for hosting them got word press and elementor but my new site I was working on got taken down I’m trying to access it but I can’t any ideas as I can’t find the word press account that my site got associated with. Thank you.

    Site: http://www.djmiguelpro.com.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I checked your domain and I found that djmiguelpro.com was never hosted by us at WordPress.com. It means you were always using the WordPress.org software with this site and it was hosted by a different hosting service provider instead of being hosted by us at WordPress.com.

    There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it well: WordPress.com vs WordPress.org.

    Can you try logging in at djmiguelpro.com/wp-admin or try resetting the password at https://djmiguelpro.com/wp-login.php?action=lostpassword? If that doesn’t work, you’ll want to contact your hosting service. Based on the domain’s nameservers, it appears to be hosted by NameHero.com. Please reach out to them for help with getting access to the site.

    Regards

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