help needed to refund payment please

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  victorialazarevic · Member · Feb 12, 2020 at 12:35 pm

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  upgraded word but put in wrong email that does not belong to me and can not access site to refund upgrade payment

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  staff-doublebassd · Staff · Feb 12, 2020 at 2:41 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  victorialazarevic · Member · Feb 19, 2020 at 2:09 pm

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  Hi Darnell,

  I’ve got in a real muddle with this.
  I’m struggling to confirm ownership as I gave my email address wrongly by missing out a letter, so I have not have received any email confirmation. The site i was paying for is @livingthe5waystowellbeing

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  staff-zinnia · Staff · Feb 19, 2020 at 2:25 pm

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  Okay. We can help you get that sorted out. First, what is the URL or link of the site that you were billed for? When I look in our system for a username of livingthe5waystowellbeing it does not exist.

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  victorialazarevic · Member · Feb 19, 2020 at 2:35 pm

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  I have sent an email reply Liz

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  victorialazarevic · Member · Feb 19, 2020 at 2:51 pm

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  Hi… no one is responding to me ….

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  victorialazarevic · Member · Feb 19, 2020 at 2:53 pm

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  🤷‍♀️

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  supernovia · Staff · Feb 19, 2020 at 5:04 pm

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  Hi! In our forums you can typically expect a response within a few hours. Adding extra replies in the meantime might actually slow us down, so avoid doing that.

  Also, I don’t know what email you sent, so we’re still working on figuring out what site you’re being charged for. Can you respond here, and tell us the site name? It probably ends in .com and should not have any spaces.

  If you’d rather not work here in our forum, you could also use the form at wpchrg.com to figure out which site the charge is associated with.

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  staff-zinnia · Staff · Feb 20, 2020 at 2:40 pm

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  Good Morning –

  Sorry about the confusion here but it seems that a reply you sent didn’t make it through to us. Just let us know the site URL that you were billed for so we can have a closer look at the proper account.

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  victorialazarevic · Member · Feb 24, 2020 at 12:49 pm

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  Hi there
  Yet to resolve my problem although acknowledge it is my mistake which is making it difficult to do so. Can you email me please?
  Victoria

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  staff-doublebassd · Staff · Feb 24, 2020 at 1:46 pm

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  Hi there Victoria,

  Please let us know the wrong email address that was added to the account, the username on the account, and/or the site URL that is connected to the site. When we contact you, we’ll need to find and verify ownership of the account before processing a refund for you.

  Thanks,