Help needed: unable to log in

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  gekkeharrie · Member · Apr 13, 2021 at 11:10 am

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  Dear all,

  I need some help. I tried to log in to an old WordPress-site I made.
  I wanted to do that with username and password. But the account is frozen because of safety reasons.

  The problem is: the e-mailadress on this account is deleted for a couple of years now, so I can’t access the recovery email. How can I log in?

  Thanks for your help.

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  staff-ozmodiar · Staff · Apr 13, 2021 at 2:25 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  gekkeharrie · Member · Apr 13, 2021 at 2:28 pm

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  https://boermetkiespijn.wordpress.com/

  Thanks a lot in advance!

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  staff-ozmodiar · Staff · Apr 13, 2021 at 2:42 pm

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  Howdy,

  As you have found out, the issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access.

  If you do not have access to the correct account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  But in general, if you have lost access to the registered email address and do not have the login info, you are not likely to be able to gain access to the account.

  Let us know if anything is unclear or you have any further questions.