HELP our website disappeared!!

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  throughthepassageway · Member · Aug 26, 2021 at 6:28 pm

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  Our website disappeared and so did the administrator services and we can’t get it back up and running!!!

  Site: http://throughthepassageway.home.blog.
  WP.com: Yes
  Correct account: Yes

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  staff-blorbo · Staff · Aug 26, 2021 at 6:38 pm

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  I don’t see anything particularly wrong with https://throughthepassageway.home.blog/

  What is the URL of the site with the problem?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  throughthepassageway · Member · Aug 27, 2021 at 12:24 am

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  Hi, the website is sftz.org

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  staff-blorbo · Staff · Aug 27, 2021 at 12:31 am

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.