Help Please

  • Unknown's avatar
    rgvstarr · Member ·

    Hello, I am still learning as I go but do have an idea from watching youtube videos and stuff on how to work this whole website thing. I decided to buy a new domain and hosting with namecheap. I also purchased that wordpress small package to go along with it. I was sent a username and password from namecheap to access wordpress for my new account but when I try to log in it does not work. I had previously created a wordpress account just to mess around with it and my new domain got set to this account, which is different than the one sent to me by namecheap. I am a bit confused because I am now getting an error message saying ‘the page cannot be accessed’ I am also getting an error saying the site may be a copy of another wordpress page or something like that. At this point I understand it was probabably my fault and did some weird mixture but I am wondering if anyone knows how to fix this issue? I know its confusing but let me know if you need some clarification. Thank You in advance

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with NameCheap.

    So, you’ll log in to it through http://torismarket.com/wp-login.php and not through us.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

    WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

    And, if you don’t recall the password, they have some options for you at https://wordpress.org/support/article/resetting-your-password/

    With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/

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