HELP PLEASE URGENT

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  merylprice · Member · Aug 10, 2021 at 6:49 pm

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  Someone is trying to get into my account. In addition I can’t log in. My site is hpmatters.com My name is Meryl Price. My email and username are not coming up. Can you help me?

  Site: https://hpmatters.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  supernovia · Staff · Aug 10, 2021 at 9:29 pm

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  Hi! The site isn’t hosted here, which explains why the associated email and username aren’t working:
  https://get.wp.com

  But, are you logging in at hpmatters.com/wp-admin ?

  If that isn’t working, your host may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  Then, if you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com.