help recovering site access

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  cillrialaigproject · Member · Sep 19, 2025 at 9:17 pm

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  We are trying to recover access to our site after 5 years of not using it. We have access via one account (with editor privs) but do not have admin access. All staff that were here when the site was set up, no longer work here. Is there a process to elevate the account to which we have access to be an admin?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  cillrialaigproject · Member · Sep 24, 2025 at 2:26 pm

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  Bumping this for visibility.

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  cillrialaigproject · Member · Sep 25, 2025 at 1:47 pm

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  This has been resolved. We got in touch with the previous account holder IRL.

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  innovanutricionplusnut · Member · Sep 25, 2025 at 7:17 pm

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  Buenas tardes para todos, les comento tengo problema para acceder a la página web, queremos hacerle modificaciones, pero al ingresar usuario y contraseña, nos informa que la contraseña está errada, nos vamos a la opción recuperar contraseña, pero nos informa que el link de recuperar contraseña se envió al correo registrado vamos a verificar, pero no llega ninguna información. Nos pueden ayudar. Muchas gracias.
  Les comparto la página web y el correo a donde debe llegar la información

  Maquila

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