HELP – site isn't working

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  danielle0619 · Member · Apr 23, 2019 at 4:10 pm

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  If you just go to the site – you can see the blog like nothing is wrong. But I cannot write a new blog, I cannot see stats, I cannot see anything. As soon as I click on anything – everything goes blank.

  I can’t even get to the live chat screen or find a way to contact the technical support team because I can’t see anything once I click on the help arrow.

  Does anyone have an email address or contact info for someone at WordPress that I can reach out to to?

  I do have a membership/paid account.

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Apr 23, 2019 at 4:47 pm

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  I tagged this with modlook. Wait for a Staff Member who can help you.

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  staff-doublebassd · Staff · Apr 23, 2019 at 9:46 pm

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  Hi there,

  Is all of this happening when you visit wp-admin, or when you visit your dashboard while logged in and visiting WordPress.com? I visit both under your account and don’t have any issues when viewing your stats or when trying to start a new post.

  Does the same thing happen when you log in under a different browser? It sounds like it may be a browser issue. If you can try to load your dashboard in a different browser or clear your cache, and let me know if that works for you – I will look further into this if not. Thanks!