Help, unable to capture payments!!!

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  bonnydoonfarm · Member · Feb 7, 2023 at 8:34 pm

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  Help, unable to capture payments!!! Customers confirm payments are preauthorized but we are unable to capture!!! SecureSubmit what is wrong and how can we capture monies!!????????

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  bonnydoonfarm · Member · Feb 7, 2023 at 8:57 pm

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  This is what comes up when I try to capture:

  There has been a critical error on this website. Please check your site admin email inbox for instructions.

  Nothing on email helps us get paid !?

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  staff-totoro · Staff · Feb 8, 2023 at 1:38 am

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  Hi there,

  It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

  We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

  https://woocommerce.com/my-account/create-a-ticket

  Thanks!